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Sales Force CRM Admin

Course Name        :  Sales Force CRM Admin
Duration                 :   30 hrs

STUDENTS ENROLLED

    • Cloud Computing concepts
      • Introduction
      • Evolution of Cloud Computing
      • Comparisons with other computing techniques
      • Key characteristics of cloud computing
      • Advantages/Disadvantages
      • Classification of Cloud Computing
      • Based on as a service model
      • PAAS (Platform as a service)
      • SAAS (Software as a service)
      • DAAS(Database as a service)
      • IAAS (Infrastructure as a service)
      • HAAS(Hardware as a service)
      • Based on deployment or access model
      • Public Cloud
      • Private Cloud
      • Hybrid Cloud
      • Statistics of Cloud Computing and Web
      • Web 1.0 Vs Web 2.0 Vs 3.0
    • CRM Concepts
      • What is CRM?
      • Common business issues faced by companies today
      • How CRM can help?
      • What CRM brings to business?
      • Evolution of CRM
      • Business value of CRM
      • What CRM means to you as a user?
      • Customers benefiting from CRM
      • A view of available of CRM products from IT industry
      • Compare Salesforce.com CRM with other CRM products
    • com Overview
      • Sales
      • Service
      • Social
      • Custom
      • Appexchange
      • Pricing
    • Sales & Service Cloud Concepts
      • Home Page, Tabs, Apps, Tab Home Pages, Record, Detail Page, Related lists and Sidebar ,Application Navigation
    • com
      • Basics of Force.com – Apps, Tabs, Objects, Forms, Links etc
      • Benefits of Force.com platform
      • Create an application to demonstrate force.com
      • Create an application
      • Adding Relationships>
      • Creating reports and dashboards
      • Using Formulas and validation rules
      • Using workflow and approvals
      • Security
      • Data Management
      • User Management
      • Org Management Controller Extensions
    • Sample Programs using above concepts

    Key Benefits:

    • Exposure to real time scenarios.
    • Job oriented training program.
    • Training in an enterprise highly focused in recruitment.
    • Resume Preparation and Interview Tips
    • Q & A
    • Mock Interview.

    Course Curriculum

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